How can I improve customer retention?

How can you improve customer retention?

If you want to build a thriving business, you need to take care of your biggest assets – Customers. Once you reach customer lifetime loyalty, you have hit the jackpot.

According to Marketing Metrics, the success rate of selling to an existing customer is 60-70%, while the success rate of selling to a new customer is only 5-20%. So, are you sold on the idea that customer retention is important yet?

In today’s FAQ Friday we’ll reveal all the tips and tricks on how to improve brand loyalty and customer retention within your business.

Check out our video below to learn more about:

• Storytelling

• Packaging

• Gifts and add-ons

• Following

If you have a specific eCommerce question in mind, feel free to leave a comment under our YouTube video, and perhaps it will be next week’s topic!