How should I answer my FAQs?

How should I answer my FAQs

Although answering customer queries is the main purpose of an FAQ page, it can be so much more than that.

Providing a quality FAQ page can be a powerful yet simple and quick way to bring great benefits to your business and satisfy your customers. While an FAQ page is great for relieving any customers’ anxiety, it’s also a great tool to save your customer support team some time, improve your website’s SEO and display expertise. Sounds promising? Well, it is.

In today’s episode, we’ll share some key tips to keep in mind when answering your site’s FAQs.

Check out the episode to learn more about:

• Thinking from your customer’s perspective

• Presenting your questions

• Mastering clear communication

• Overlooking links

If you have a specific eCommerce question in mind, feel free to leave a comment under our YouTube video below, and perhaps it will be next week’s topic.